Refund policy

Return and Refund Policy

We want you to love your Pastacraft order. Because our products are food items, we cannot accept returns or exchanges on products you have ordered, opened or unopened.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, we will make it right. Please email hello@thepastacraft.com within 14 days of delivery with your order number and a photo of the item and packaging. We will replace the item or issue a refund to your original payment method.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear.

Order cancellations

If you need to cancel an order, contact us as soon as possible at hello@thepastacraft.com. We can cancel an order only if it has not yet shipped.

Contact us

Questions about your order? Email us at hello@thepastacraft.com.